David Mandl on Thu, 26 Feb 2004 15:39:16 +0100 (CET) |
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<nettime> "We don't support that" |
Excellent article in Salon describing the nether world of "customer service" in the twenty-first century (what I like to call "the No-Service Economy"), from someone who spent a lot of time working there: http://www.salon.com/tech/feature/2004/02/23/no_support/ The explicitly stated goal of these people is to GET YOU THE HELL OFF THE PHONE AS SOON AS POSSIBLE--no more, no less. If that's not enough for you, there's an interesting discussion of the article on Slashdot, with some more illuminating first-hand accounts, here: http://slashdot.org/articles/04/02/23/163241.shtml --Dave. -- Dave Mandl dmandl@panix.com davem@wfmu.org http://www.wfmu.org/~davem # distributed via <nettime>: no commercial use without permission # <nettime> is a moderated mailing list for net criticism, # collaborative text filtering and cultural politics of the nets # more info: majordomo@bbs.thing.net and "info nettime-l" in the msg body # archive: http://www.nettime.org contact: nettime@bbs.thing.net