David Mandl on Thu, 26 Feb 2004 15:39:16 +0100 (CET)


[Date Prev] [Date Next] [Thread Prev] [Thread Next] [Date Index] [Thread Index]

<nettime> "We don't support that"


Excellent article in Salon describing the nether world of "customer
service" in the twenty-first century (what I like to call "the No-Service
Economy"), from someone who spent a lot of time working there:

http://www.salon.com/tech/feature/2004/02/23/no_support/

The explicitly stated goal of these people is to GET YOU THE HELL OFF THE
PHONE AS SOON AS POSSIBLE--no more, no less.

If that's not enough for you, there's an interesting discussion of the
article on Slashdot, with some more illuminating first-hand accounts,
here:

http://slashdot.org/articles/04/02/23/163241.shtml

    --Dave.

-- 
Dave Mandl
dmandl@panix.com
davem@wfmu.org
http://www.wfmu.org/~davem




#  distributed via <nettime>: no commercial use without permission
#  <nettime> is a moderated mailing list for net criticism,
#  collaborative text filtering and cultural politics of the nets
#  more info: majordomo@bbs.thing.net and "info nettime-l" in the msg body
#  archive: http://www.nettime.org contact: nettime@bbs.thing.net