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<nettime> "Technology is murdering customer service - legally"
David Mandl on Mon, 7 Apr 2014 16:29:42 +0200 (CEST)


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<nettime> "Technology is murdering customer service - legally"


Short-ish rant by me, in the Register. Tell everyone you know to click the "Like" button at the bottom of the page:

http://www.channelregister.co.uk/2014/04/07/technology_kills_customer_service/

When someone tallies up all the good and bad things that the tech mega-explosion of the last 50 years has brought us, there’s one item I expect to see right at the top of the second column: the slow but steady death of customer service.

[...]

--
Dave Mandl
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