David Mandl on Thu, 26 Feb 2004 15:39:16 +0100 (CET)

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<nettime> "We don't support that"

Excellent article in Salon describing the nether world of "customer
service" in the twenty-first century (what I like to call "the No-Service
Economy"), from someone who spent a lot of time working there:


The explicitly stated goal of these people is to GET YOU THE HELL OFF THE
PHONE AS SOON AS POSSIBLE--no more, no less.

If that's not enough for you, there's an interesting discussion of the
article on Slashdot, with some more illuminating first-hand accounts,



Dave Mandl

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